This text provides the reader with a general and widely-applicable problem solving strategy for use in quality improvement. It covers a variety of statistical and "non-statistical" problem-solving tools and it discusses techniques that are useful when problems are solved by groups or teams of people. It also shows how the success of problem solving is influenced by the style of management and the type of management-employee interaction.
Comprehensive treatment of statistical tools for problemsolving and quality improvement.
Coverage is self-contained and concepts and techniques are presented in a logical sequence.
Provides a solid introduction to commonly-used probability distributions, including the Binomial, Poisson, and Normal distributions, and it illustrates their importance in the quality arena.
DE INTERES PARA: Industrial Engineers, Quality Control Managers.
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