Focusing not only on the cognitive but also on the social aspects of system use, this book examines issues in system intelligibility. It discusses social/organizational ergonomics and the optimization of sociotechnical systems, including their organizational structures, policies, and processes. Topics covered include communication, crew resource management, work design, design of working times, teamwork, participatory design, community ergonomics, cooperative work, new work paradigms, organizational culture, virtual organizations, telework, and quality management.
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