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This handy reference is a simple-to-read and simple-to-use source for practitioners who are interested in improving the way they do business. Six Sigma and Lean business process improvement strategies bring a host of valuable tools to the workplace. Often perceived as two competing initiatives, we present Lean and Six Sigma as a dynamic, synergistic force, which can contribute substantially to bottom line results, enhance competitiveness, and improve levels of customer service.
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