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• Spath, D. - Advances in services innovations

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Contenido

The book documents the state of the art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R & D activities in these fields. The book is written for researchers in engineering and management.

   INDICE: I. Service Engineering: State of the Art und Future Trends.- The Palm/Erlang-A Queue, with Applications to Call Centers.- The Design and Development of Industrial Service Work.- An Engineering Tool for the Conceptual Design of Service Systems.- Integrated Development of Software and Service. II. Service Management: From Service Management towards Service Competence.- Innovation and Learning in Services - The Involvement of Employees.- Managing Service Networks' Success.- Success Factors in New Service Development and Value Creation through Services. III. Service Marketing: Sustainable Advantages in Service Industries.- Satisfaction Measurement within the Customer Relationship Life Cycle. IV. Sustainable Service Research: Strengthening the Services Sector - Needs for Action and Research.- Standardisation in the Service Sector for Global Markets.- Research and Development for a Sustainable Services Sector.- Future Research and Needs for Action. Index of Authors.- Index.

Formato/ permisos

• Formato: PDF - Adobe DRM
• Copiar y Pegar: 50 páginas al día
• Imprimir: 50 páginas al día
• Fecha de Expiración: No expira
• Lectores: PCs, Macs y lectores compatibles con Adobe DRM
• Software Requerido: Adobe Digital Editions
• Política de Devoluciones: No se admiten devoluciones
• Material Anejo: No se incluye

Detalles del artículo

• Páginas: 350
• Capítulos: 15
• Editorial: Springer
• Idioma: Inglés
• Fecha de Publicación: 01/01/2007
• ISBN: 9783540298601
• País de Publicación: Alemania
• Lugar de Publicación: Berlin, Heidelberg